Kendal earns praise of respected accreditor


Kendal at Oberlin has become to one of just seven Ohio continuing care communities to earn a five-year accreditation from the Commission on Accreditation of Rehabilitation Facilities International.

Its dementia care specialty program was also accredited for five years.

Founded in 1966, CARF International is an independent, nonprofit accreditor of health and human services including aging services. The company identified three areas of “exemplary” performance at Kendal:

• Heartstrings, a quarterly newsletter written by the staff’s night team to offer comfort and education to the community.

• The John Bartram Arboretum, which protects and nurtures the 100 acres and more than 1,100 trees on the Kendal campus.

• The community’s financial performance, which operates at or above the 75th percentile for “days cash on hand” and “cash to debt ratio.”

CARF also highlighted two dozen areas of strength, including Kendal’s person-centered care, the strong roots and relationships employees have with residents, the robust activity and collaboration of residents, opportunities for community integration and partnerships with the larger community of Oberlin, and the responsiveness of the leadership with open communication throughout the organization.

The two areas of improvement that were cited — emergency drills and medication documentation training — have already been corrected, according to Kendal.

“With this being our fifth round for accreditation in 24 years, I feel as strong as ever that CARF provides a sort of ‘renewal process’ allowing us to systematically update documents, build new partnerships, adopt new standards, and improve on our commitment to do things better. We are kept on our toes with CARF, a respected peer-driven organization helping us be the best we can be in our field,” said Kendal at Oberlin CEO Barbara Thomas.

Staff Report